Contact
Everything about Bell of Ash goes to one address:
[ADRES E-MAIL]
We reply as fast as we can. Chat moderation reports are handled within 24 hours.
What to write about
| Matter | What to include |
|---|---|
| A bug in the game | phone model, system version, what happened and what you were doing just before |
| Reporting a player or a chat message | the character name, the channel (global / Order / private) and roughly when |
| Lost access to an account | your player identifier if you have it (Options → Account) and your character names |
| Purchases, refunds, payments | go to the store first: refunds are handled by Google Play and the App Store, not by us |
| Personal data (GDPR) | your player identifier or a character name — without it we cannot link the request to an account |
Chat moderation
Chat in the game has a profanity filter, a report button on every message, and blocking and muting of players. Reports reach us immediately; we review them and act within a day. Insults, harassment, spam, impersonation and phishing lead to message removal, a mute, or deletion of the account.
Developer
[IMIĘ I NAZWISKO ALBO NAZWA FIRMY], [ADRES]